Singa Platform Booking Review

Dashboard, you can... Okay, the record is good. So we can take a look at the total earning as well.

Like, click here, and we can see all of the order number from here, and which day they order, the type of the order, and the name, and the email, and the phone number.

We can also download the invoice if the client wants it — download as a PDF. Let's go back.

Most of the time we have a problem where the client pays and the payment is not successful. We will see it from here.

Do you get a notification if it's successful or declined, or do you have to actually go into the...

I think we will get the notification. It will seem like a successful payment when you pay on-site. If it's unsuccessful, it's happened a few times where it says unsuccessful in the front of house, but it's successful here.

So sometimes the client says, 'oh, we already paid, it says unsuccessful, but the money is also gone from the account.' So we can check it for them here in the order module.

Or sometimes we also refund for the customer as well — if our system takes their money.

Refunds take time — maybe five to seven business days. I prefer to say five to seven days because sometimes it takes longer.

This is the menu module, where we can add all of the categories the restaurant has — food, drinks, etc. We can toggle sold-out status, add banners with links, and import/export customers.

Restaurants can manage menus and banners themselves through the platform. The platform supports customer reviews tied to real orders to help SEO — reviewers must be verified customers to prevent fake accounts.

Gift vouchers (wallets) must be valid for three years by law when sold by the platform. That's a legal requirement.

Booking timestamps auto-adjust to local restaurant timezone, and auto-save synchronizes bookings across tablets.

We introduced a standby/unconfirmed booking mode to handle groups exceeding table capacity — requires front-of-house confirmation.

Won't standby/unconfirmed bookings increase incoming calls because confirmation isn't automatic?

Possibly. I'll coordinate with the developer to ensure standby behavior matches NowBookIt conventions and communicate the changes.

New floor plan editor allows drag-and-drop tables, zones, doors, sofa, and saving layouts for training and remote staff.

Email templates (HTML) available for standby, reject, reminders, cancellations, no-show — we can use AI to draft the content.

Reports provide transaction, booking, no-show, and item popularity data — can be exported for weekly/monthly analysis.

What about POS integration? Will on-site PLUs sync with the platform?

Good question — I'll ask Kom and IT about POS integration and payment gateway approach and report findings.

There's also an issue where the system allows bookings too close to closing time, causing late bookings that conflict with minimum duration. I'll escalate to developers for a fix.

I'll finalize the user manual, Q&A, and short training materials and share with the team.